After the exploding Pyrex situation, I filed a complaint online. They called me back today, I retold my story to the customer service woman. She offered to send me out a replacement, but since I am nervous about using the glassware. She agreed to send me a Corning ware Stoneware one instead. I've never used them before, so I am excited about that. She even offered to pay for the meal that was in the Pyrex at the time of the explosion, but I had removed the tenderloin before it broke. I am very pleased with the level of service, and I am exceptionally glad I contacted them instead of just sitting and stewing.